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Optima

Compliments and Complaints

We take pride in the service we deliver to you. We work hard to make sure that the service you receive delivers value and has a positive impact. However, if we fail to meet your expectations, we want to hear from you.

Our compliments and complaints procedure helps us to stay responsive to your needs by making sure that we keep doing the things that you like and stop doing the things that you don't.

If there is an issue identified, it is escalated to the relevant director quickly. We will contact you within 8 working hours and seek to resolve all problems as quickly as possible.

To make a compliment or register a complaint, call Rea on 01623 827 887 or use the Contact form.